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Resource Center

Service Operational Performance

Policies and Procedures

 Article on Anticoagulation Clinic Operational Characteristics
Analysis of high and low performing anticoagulation services in the VA system based on operational characteristics
 CMS Physician and Non-Physician Billing Guide
Supplemental information about benefits for claims based on patient's eligibility, provisions of the Law, and regulations and instructions from the Centers for Medicare & Medicaid Services (CMS)
 Policies and Procedures Example 1
 Policies and Procedures Example 2
 Policies and Procedures Example 3
 Policies and Procedures Example 4
Feb 2014;52-page example from Harvard Vanguard depicting Clinical Guidelines & Practice Protocols for all aspects of patient care; includes appendices for dose adjustment and extreme INR values
 Sample Form for POC Device Quality Control Documentation
 Sample Job Description for Warfarin Manager
 Sample Letter for Missed Appointment
 Sample Policy for Adverse Event Documentation
 Sample Policy for POC Devices
 Sample Policy on Billing
 Sample Warfarin Ambulatory Protocol

Quality Metrics

 Analytical Tools    NEW
prepared by IPRO, New York State’s Medicare Quality Improvement Organization; contains a Sample Report, list of bleeding/thrombosis ICD-9 codes, SAS program formatting language for calculating TTR and other reports; 5/14
 Article on Using a Tool to Assess Patient Compliance
 Article on Using Data Analysis Software
 Organizational Characteristics of High- and Low-Performing Anticoagulation Clinics in the Veterans Health Administration
 Sample of Patient Satisfaction Survey
 Sample of Performance Metrics

Staffing Structure, Training and Assessment

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